![]() ![]() So I left the store without any help from him. He also suggested I contact the manufacturer. He did everything he could to try to get me to leave the store, telling me I needed to have my fireplaces model number, exact dimensions, etc. ![]() So I went to Fireside Designs, and spoke to the owner. Mind you, I was not given any kind of discount because my fireplace was missing the firebrick walls.Years later, while doing some research, I found out that fireplaces WITH firebrick are much more efficient than those without - and radiate up to 66 percent more heat! Meanwhile, my painted fireplace interior started to show signs of rust. ![]() Not knowing any better, I got a fireplace without the firebrick. When I was in Fireside Designs to pick out a fireplace (Heat & Glo), the owner convinced me to get a fireplace without the firebrick (refractory), saying it looks so much better to see the fire reflected in the black painted panels. Many years ago, when I was much younger and naive, I purchased a gas fireplace for my new home. Had we impulsively bought we would have done it wrong and got a pellet one, which was more work then we wanted. (Gene?) In the end we did well and got just the right insert for our house, a gas unit. Another visit to the store got us closer to what we wanted after talking with another sales person. After getting brochures we were able to go home and pick what we thought we wanted. Another guy (Kyle?) showed me different fuel units. Easy, and made picking the right insert easier. Filling it in made the first visit good because we knew what size the fireplace was. He pointed to a fireplace measurement sheet on their website. We figured out how our houses heat worked and it helped. He asked questions about all of the issues with desired heat, our house, our heating system and the like. I called first and a guy named Mark gave me good phone advice. ![]() This is a great place to research and plan your heating appliance purchase. They’re off putting and I assume, if I get any assistance at all, are going to try and get in and out as fast as possible.Buy a wood stove. I’ve modified it so it can turn freely while applying tension but it shuts off again.Now I must rely on their help again and I’m dreading the phone call. The wheel is locked in place so the old one was grounded down by the chain (friction in machinery is never a good thing). I’ve ordered a new tension wheel after I called the location to order one but they never returned my call. This fixed the problem just long enough for the repairman to leave then promptly stopped working again.So here my parents are in mid January with no professional available to fix the problem. We had to call the other location just to receive reliable customer service but they charged us $150 to tighten a bolt on the tension wheel. They are meticulous at cleaning it and general upkeep but something kept triggering the feeder to stop working.My 70+ year old parents were desperately trying to get it fixed and stuck in a cold house for most the winter while the people at this location insisted my father get on the roof to clean out the vents (which were completely clear). The folks at this location had my elderly parents running in circles for months. ![]()
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